Security
Effective Date: September 1, 2023
1.1 Security
LoveHeart advises all donors to be aware of hoax phone calls, scam email and website pages or bogus collectors deceiving people into donating on the premise that their donation will be going to LoveHeart.
Donating online is secure and safe, but you should be as vigilant when donating online as you would be when using internet banking.
To check site security at the donations page, look for the security padlock on your browser page (often located in the address bar).
Many community groups, businesses other organisations and individuals are running fundraisers to raise money for LoveHeart. Here are some things to look out for when donating to these fundraisers:
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Registered fundraisers will have a personalised online page where supporters can make a donation, and an authority to fundraise on our behalf
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While we are not affiliated with crowdfunding sites like GoFundMe and Facebook fundraisers, they do offer guarantees in instances where the funds are not delivered to the intended recipient
If you have any concerns about these fundraisers, please call 1800 LOVEHEART (568 343).
The Australian Competition & Consumer Commission offers specific advice about scams.
We will only phone you if you have already expressed an interest in LoveHeart, if we have a particular question about your donation, or if you have opted in to be contacted to hear more information from charities like LoveHeart. Our donors are important to us and we respect your right to privacy.
Although charities are exempt from the "do not call" register, we keep our own records to ensure we are meeting the wishes of those who tell us they don’t wish to be contacted.
If you have received a phone call from someone claiming to be from or acting on behalf of LoveHeart and you are not convinced that the call is legitimate, our advice would be to ask the name of the agency the person is calling from, then hang up and contact us on 1800 LOVEHEART (568 343).
LoveHeart does not send unsolicited email to the public requesting donations.
If you receive an unsolicited email alleging to be on behalf of LoveHeart or collecting for LoveHeart, immediately delete the message and do not forward or otherwise circulate it.
Do not respond to these messages or provide any personal details to unsolicited email that you may receive.
Only make an online donation to LoveHeart on this website.